Delivery Information

We are still delivering - thank you for your support which we always value but even more so at this challenging time!

BREXIT UPDATE FOR EU CUSTOMERS: Please note that the UK has now left the EU single market and customs union. This means that government import taxes and postal clearance fees may be charged by your national postal service when your order reaches your country.  These taxes and fees (if applicable) must be paid by you, the customer, we cannot cover these charges. We recommend that you check your government and/or national postal service websites for more information.

Shipping Charges

We offer FREE SHIPPING to addresses within the UK for all orders.

We specialise in international shipping - we have safely delivered over 20,000 packages to more than 60 different countries around the world.

UNITED KINGDOM: all areas Royal Mail 1st Class 1-4 FREE Royal Mail Special Delivery before 1pm 1-2* £5.95
INTERNATIONAL (except USA) Tracked Priority Airmail


USA Tracked Priority Airmail


* Dispatched same day if ordered before 2pm Monday to Thursday. Please note that Royal Mail guarantees next working day delivery by 4pm due to the ongoing COVID-19 pandemic.

UK Deliveries

We use Royal Mail for our standard delivery service within the UK, sometimes your package may require a signature on delivery.

For express delivery your order will be shipped by Royal Mail Special Delivery. This service will always require a signature on delivery, if no-one is available then a card will be left so that you can contact Royal Mail to arrange re-delivery or collection of your package.

Please note that express deliveries are made Monday to Friday, deliveries are sometimes made on Saturday (i.e. delivery is not guaranteed) and there are no Sunday deliveries. If you order before 2pm Monday to Thursday we aim to dispatch same day. Orders made after 2pm on Friday and through the weekend will be dispatched on Monday. If your order is time-critical please call us on 0121 314 3370 or contact us using the contact form to confirm when it will be delivered. We are happy to ship to work addresses.

International Deliveries

For international orders we use Tracked Priority Airmail.  All Tracked Priority Airmail items are tracked until they leave the UK and sometimes in the destination country. All of these services will be delivered by your country's national postal service (e.g. USPS in USA, Deutsche Post in Germany, Australia Post in Australia etc.).  If a signature is required and no-one is available to sign for the package or if there is no safe place to leave it then the package will be retained by your local postal delivery office to await re-delivery or collection.

For customers outside of the UK, please be aware that it is your responsibility to pay any import taxes/customs duties. If you have any questions regarding international delivery, please contact us for assistance.

(Please note that we cannot ship Couture Kingdom jewellery to addresses in Australia and New Zealand due to territorial restrictions.)


When will my order be processed?

We aim to despatch within 1 working day and always within 2 working days for all purchases. Zentosa will always notify you if there should be a problem with item availability or if there are unforseen delays in despatch.

If you have an urgent order it is always advisable to discuss your requirement by telephone on 0121 314 3370.

For customers outside the United Kingdom - please note that we are not responsible for delays caused by Customs clearance or duties/import taxes levied in your country.

Late and lost deliveries

If your delivery has been delayed (10 days for UK Royal Mail and 20 days for International Airmail since despatch) please contact us and we will assist with tracking the package. Often a delivery attempt has been made but a card has not been left. We cannot refund or replace lost items until 15 working days after the date of despatch (25 days for international items) as this is when Royal Mail considers items as being lost.

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance - this can take up to 3 weeks. We always recommend you use a secure delivery address.

Currency conversions (from US Dollars, Euros and other international currencies to UK Pounds)

Please note that US Dollar, Euro and amounts shown in other international currencies on our website are close approximations for your convenience. Zentosa conducts all transactions in UK Pounds Sterling - you will be shown the exact amount charged in UK pounds at the checkout.

The actual amount charged in US Dollars or Euros may vary by a very small amount from the figure in displayed in your shopping cart. This is due to exchange rate fluctuations that are beyond our control.

Please contact us if you have any questions regarding exchange rates.