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Security, Privacy & Cookies

Please note that in the text that follows "we" refers to Zentosa Ltd, a company registered in England no. 6967366, and "you" is yourself the customer.

Security

Our site uses the most advanced security software currently available for online transactions. The personal information you enter at checkout is sent to us using high-grade encryption (AES-256, 256 bit keys) verified by a Verisign SSL certificate.

Payments to Zentosa are securely processed by our payment processors (Worldpay, Paypal, Amazon & Moneybookers/Skrill) on their systems according their extemely high security standards. Only personal data such as name, address and order history is held by us, also on secure servers. We do store or have access to your private financial information such as bank account details or credit/debit card numbers.

The information we hold about you will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The information collected from you at the time you place an order will be stored in our database. The type of information we will collect about you includes:

  • your name/recipient's name
  • billing address/delivery address
  • telephone number
  • email address
  • credit/debit card details (not stored or retained)

This information is used purely to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party other than our payment processors or if requested by a legally recognised agent of the UK government.

We will only contact you personally in connection with your order and will keep you well informed should we have any difficulties providing you with the specific goods ordered. We will never share your email address with anyone outside Zentosa. We may send you occassional promotional emails to keep you up to date with our new lines and special offers if you have chosen to receive these when registering. If you decide later that you do not wish to receive further promotional emails, simply click the easy to follow link contained on all our newsletters which will allow you to permanently unsubscribe from all future mailings.

Cookies

Cookies are tiny text files stored on your computer by certain web pages when you visit them. At Zentosa we use cookies to keep track of what you have in your basket and to remember you when you return to our site.

To make full use of our website you will need to have cookies enabled on your browser (e.g. Internet Explorer, Firefox, Chrome, Safari etc).  It is very likely that cookies will already be enabled on your browser - this is the default setting for most browsers.  If cookies are disabled you will not be able to place items in your basket or make an online purchase from Zentosa but you will still be able to view all of the site.  To find out more about cookies and how to manage them please go to aboutcookies.org.

Please note that cookies cannot harm your computer in any way. The cookies we use at Zentosa don't store sensitive information such as your name, address or payment details. They simply help us to provide the best possible experience for you when using our site. 

In addition to cookies generated by our site, we also use cookies generated by Google Analytics and Addthis - these are two services used by many other online retailers.  Google Analytics provides us with trends and analysis about how many people are using our site and how they are using it.  Google Analytics cookies collect information about how you got to our site and how you moved around it but they do not store any personally identifiable information.  Addthis allows our customers to share content from our website, such as product pages, on social networks such as Facebook with a simple click of a button. 

Our own server - like all web servers - logs your visit including your Internet Protocol (IP) address and date and time of visit; this data is kept on our server which is within the United Kingdom.