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Delivery Information

Christmas Delivery

To receive your order in time for Christmas, please note our last delivery dates below:

Africa, Asia, Cyprus, Middle East, Far East (including Japan) - 15:00GMT Friday 1st December

Caribbean, Central & South America - 15:00GMT Monday 4th December

Greece, Australia, New Zealand - 15:00GMT Wednesday 6th December

Czech Republic, Italy, Poland - 15:00GMT Friday 8th December

Canada, Finland, Sweden, USA - 15:00GMT Monday 11th December

Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - 15:00GMT Tuesday 12th December

Germany - 15:00GMT Wednesday 13th December

Belgium, France, Ireland, Luxembourg - 15:00GMT Friday 15th December

UK Royal Mail First Class Delivery - 15:00GMT Tuesday 19th December

UK Next Day Delivery    16:00GMT Thursday 21st December - select Royal Mail Special Delivery

We will not be able to despatch any orders placed after 14.00GMT on Friday 22nd December.  Any orders placed after this time will be despatched on Wednesday 27th December.

Shipping Charges

We offer FREE SHIPPING to addresses within the UK for all orders.

We specialise in international shipping - we have safely delivered over 10,000 packages to more than 60 different countries around the world (see the map at the bottom of this page).

Delivery times are for guidance only and are subject to change due to unforseen factors such as adverse weather conditions.

COUNTRIES
 
 
STANDARD SERVICES
 
 
EXPRESS SERVICES
 
CARRIER BUSINESS DAYS COST CARRIER BUSINESS DAYS
COST
UNITED KINGDOM: all areas Royal Mail 1st Class 1-4 FREE Royal Mail Special Delivery before 1pm 1-2* £4.95
EUROPE ZONE 1: France, Germany, Ireland, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Denmark, Finland, Sweden, Norway Standard Airmail 4-7

£1.95

Tracked Priority Airmail 3-6

£4.95

     
EUROPE ZONE 2: Italy, Spain, Portugal, Greece Tracked Priority Airmail
4-10

£4.95  


EUROPE ZONE 3: All other European Countries not in zones 1 or 2 above Tracked Priority Airmail 4-10

£4.95
 

USA & CANADA: all states Tracked Priority Airmail 5-12

£4.95

REST OF THE WORLD: Asia, Australasia, Africa, Central & South America**, Russia***, Middle East Tracked Priority Airmail 5-15

£4.95
 

* Next day delivery if ordered before 2pm Monday to Thursday otherwise delivery will be 2 business days or after the weekend

** Customers from BRAZIL: Please note that due to exceptionally long delays in customs clearance by the customs authorities in Brazil, delivery of your order may take up to 8 weeks to arrive.  During this time there will be no tracking available for your order and Correios will not have any record of the shipment.



UK Deliveries

We use Royal Mail for our standard delivery service within the UK, sometimes your package may require a signature on delivery.

For express delivery your order will be shipped by Royal Mail Special Delivery before 1pm. This service will always require a signature on delivery, if no-one is available then a card will be left so that you can contact Royal Mail to arrange re-delivery or collection of your package.

Please note that guaranteed express deliveries are made Monday to Friday, deliveries are sometimes made on Saturday (i.e. delivery is not guaranteed) and there are no Sunday deliveries. If you order before 12pm Monday to Thursday we aim to deliver next day. If you order before 2pm on Friday we aim for Monday (Saturday is possible but not guaranteed), orders made after 12pm on Friday and through the weekend will be delivered on Tuesday. If your order is time-critical please call us on 0121 314 3370 or contact us using the contact form to confirm when it will be delivered. We are happy to ship to work addresses.



International Deliveries

For international orders we use Tracked Priority Airmail except for orders to selected EU countries (Europe Zone 1 in table above) which have the option of using Standard Airmail (no tracking).  All Tracked Priority Airmail items are tracked until they leave the UK and sometimes in the destination country. All of these services will be delivered by your country's national postal service (e.g. USPS in USA, Deutsche Post in Germany, Australia Post in Australia etc.).  If a signature is required and no-one is available to sign for the package or if there is no safe place to leave it then the package will be retained by your local postal delivery office to await re-delivery or collection.

Estimated delivery times for international orders are shown in the table above but please allow up to 21 business days for your order to arrive. For customers outside of the EU, please be aware that it is your responsibility to pay any import taxes/customs duties. If you have any questions regarding international delivery, please contact us for assistance.
 

When will my order be processed?

We aim to despatch within 1 working day and always within 2 working days for all purchases. Zentosa will always notify you if there should be a problem with item availability or if there are unforseen delays in despatch.

If you have an urgent order it is always advisable to discuss your requirement by telephone on 0121 314 3370.

For customers outside the European Union - please note that we are not responsible for delays caused by Customs clearance or duties/import taxes levied in your country.
 

Late and lost deliveries

If your delivery has been delayed (7 days for UK Royal Mail and 10 days for International Airmail since despatch) please contact us and we will assist with tracking the package. Often a delivery attempt has been made but a card has not been left. We cannot refund or replace lost items until 15 working days after the date of despatch (25 days for international items) as this is when Royal Mail considers items as being lost.

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance - this can take up to 2 weeks. We always recommend you use a secure delivery address.



Currency conversions (from US Dollars, Euros and other international currencies to UK Pounds)

Please note that US Dollar, Euro and amounts shown in other international currencies on our website are close approximations for your convenience. Zentosa conducts all transactions in UK Pounds Sterling - you will be shown the exact amount charged in UK pounds at the checkout.

The actual amount charged in US Dollars or Euros may vary by a very small amount from the figure in displayed in your shopping cart. This is due to exchange rate fluctuations that are beyond our control.

Please contact us if you have any questions regarding exchange rates.